Coronavirus Update

Updated 6/25/20

To our NSVH family- As our communities “go green”, NSVH is continuing our curbside concierge service. Throughout the pandemic, our primary goal has been to keep our staff and clients safe. Our team needs to remain healthy so we can continue to serve your pets. We love our beautiful facility, but our waiting room and exam rooms do not allow for comfortable social distancing. Our protocols continue to evolve as we learn more about how COVID-19 is affecting our communities. We thank you for your continued patience and understanding as we adapt to our “new normal”.

We are asking that when you arrive in our parking lot with your pet, please call our office to alert staff of your arrival. You will be checked in remotely by one of our Customer Service Representatives, and a medical history will be taken. When we are ready to see your pet, one of our staff will safely retrieve them from your vehicle. You will have the chance to speak with the doctor over the phone regarding your pet’s appointment before the end of your visit. When your pet’s appointment is complete, one of our staff will bring your pet back to the car, along with any medications needed, and you will be checked out at your vehicle, or over the phone. PLEASE MAKE SURE TO BRING A CELL PHONE AND CHARGER TO YOUR VISIT!

We will be using our own secure leashes to take dogs to and from your car. These will be disinfected and sanitized between uses. We ask that, before your pet’s appointment, you remove your pet’s own leash, harness and/or any clothing that they may be wearing.Cats must be secure in a carrier. We will not take any cats that are not in a secured carrier from your car.

If you are picking up medication for your pet, the same protocol will be in place. We ask that you call us from your vehicle upon arrival to the hospital and one of our staff will assist you. Alternatively, we can also assist you with placing an order through our online pharmacy (https://newtownsquare.myvetstoreonline.pharmacy/home) to have products and medications delivered directly to your home.

At this time, credit card payments are preferred over cash or check.

This protocol will be in place until further notice. We will update you as soon as the decision is made to operate business as usual once again. We apologize in advance for any inconvenience or delays, and hope you understand our desire to keep everyone healthy, while keeping the hospital open to serve your pets in their time of need.

Sincerely,

Dr. Heather DiGiacomo and the entire NSVH team

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