Updated 12/31/21
To our wonderful clients,
Given the recent explosive rise of COVID cases, we have made the decision to resume curbside care services for all appointments beginning Monday, January 3rd. Throughout the pandemic, our primary goal has been to maintain the safety of our clients, while keeping our staff healthy to continue to provide exceptional care for your pets.
What does this mean for you and your pet?
- Please call or text 484-427-7598 upon arrival in our parking lot and wait with your pet in the car until our client services team directs you to bring your pet inside; there, you will be met by a veterinary technician who will take your pet for evaluation.
- Another of our veterinary technicians will take a comprehensive medical history over the phone while your pet is thoroughly examined by a doctor.
- The doctor will call you to discuss in detail any examination findings and treatment recommendations for your pet.
- Our client services team will check you out over the phone, and meet you in the lobby to return your pet to you.
- Masks are required at all times when interacting with our staff, both inside and outside the building.
- We recognize the sensitive nature of end-of-life appointments; for these appointments, two clients will be permitted inside to be with their pets.
All of our patients will continue to receive the same Fear Free, personalized and compassionate care that are the hallmarks of NSVH.
We thank you, as always, for your support and understanding as we navigate the ongoing challenges posed by COVID-19.
