Coronavirus Update

Updated 11/22/20

To our NSVH family: As COVID-19 cases in our community are on the rise again, NSVH is continuing our curbside concierge service. Throughout the pandemic, our primary goal has been to keep our staff and clients safe. Our team needs to remain healthy so we can continue to serve your pets. We love our beautiful facility, but our waiting room and exam rooms do not allow for comfortable social distancing. Our protocols continue to evolve as we learn more about how COVID-19 is affecting our communities. We thank you for your continued patience and understanding as we adapt to our “new normal”.

We are asking that when you arrive in our parking lot with your pet, please call our office to alert staff of your arrival. You will be checked in remotely by one of our Customer Service Representatives, and a medical history will be taken. When we are ready to see your pet, one of our staff will meet you at our entrance to retrieve your pet. MASKS ARE REQUIRED FOR ALL INTERACTIONS WITH OUR TEAM. You will have the chance to speak with the doctor over the phone regarding your pet’s appointment before the end of your visit. When your pet’s appointment is complete, one of our staff will meet you at the front entrance with your pet, along with any medications needed. Checkout will occur over the phone. PLEASE MAKE SURE TO BRING A CELL PHONE AND CHARGER TO YOUR VISIT!

We will be using our own secure leashes to take dogs to and from our hospital. These will be disinfected and sanitized between uses. Cats must be secure in a carrier. We will not take any cats that are not in a secured carrier into the hospital.

If you are picking up medication for your pet, the same protocol will be in place. We ask that you call us from your vehicle upon arrival to the hospital and one of our staff will assist you. Alternatively, we can also assist you with placing an order through our online pharmacy (https://newtownsquare.myvetstoreonline.pharmacy/home) to have products and medications delivered directly to your home.

At this time, credit card payments are preferred over cash or check.

This protocol will be in place until further notice. We will update you as soon as the decision is made to operate business as usual once again. We apologize in advance for any inconvenience or delays, and hope you understand our desire to keep everyone healthy, while keeping the hospital open to serve your pets in their time of need.

Sincerely,

Dr. Heather DiGiacomo and the entire NSVH team

Tweet Tweet

Rescue dog

June 25, 2014

Don’t Call Me Olivia!

*Update* Oliver has officially been adopted! See the comments at the bottom of this blog for more on his happy ending.   This story has a happy ending, but a not-so-pleasant beginning. Most of you know that Malvern Veterinary Hospital is fortunate to work with an amazing rescue group called Senior Dog Haven and Hospice […]

Read Full Post
Kittens sleeping

November 11, 2012

Veterinary Fact or Fiction?

After 7 years of practice in veterinary medicine, I have collected a number of “veterinary old wives’ tales”. There are many misconceptions common within the pet-owning community, and those of us who work in veterinary medicine tend to hear the same ones frequently. Some are of these old wives’ tales are cute and quirky, while […]

Read Full Post
Happy cat

September 9, 2016

Happy Cat Month

My friends at the CATalyst Council have designated September as Happy Cat Month, and for good reason. Despite the fact that there are significantly more pet cats than dogs in America (75 million cats vs. 69 million dogs), dogs come to the vet more than twice as often as cats. Many cats go to the vet […]

Read Full Post